Customer Service Certification Policies and Procedures
Eligibility
Customer Service Certification is an open enrollment. Completion of a High School diploma or GED is required for the course. Students are expected to have sufficient English language skills to complete course work to fully benefit from the course materials.
How to Apply
Prospective students will be required to complete an application form from Career Institute or by their program sponsor. Click here to fill out the form.
Prerequisites
You may be requested to provide your thoughts on how this class will be beneficial to you and why you are a good candidate. Students are required to complete an assessment before acceptance into the course.
Format of Instruction
The class size will be an average of 8-10 students. For each class session, you will be provided a workbook, which needs to be filled in and completed, as well as a practice assessment at the end of each class. There will also be 2 small field trips, one to a nearby mall and the other to a local business. This will give you real life interaction with customer service.
Schedules
A schedule for course completion will be provided to each student following acceptance. The schedule will have some flexibility to accommodate each student's needs as much as possible. However, once set, the student will be expected to attend all classes. In the event that a class is missed due to an emergency, students must communicate with their instructor and set a date where they can make up the class.
Tuition
The cost of the class is $200. This includes workbooks and completion test. Please note that additional charges will apply if a re-test is necessary.
